Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Find answers to the most common questions about e-cigarettes, liquids, flavors, and vaping . If you don't find what you're looking for, contact us !
🛒 Orders and Purchases
How can I order? (Click to expand)
You can order directly from our website by adding the products to your cart and completing the checkout process. We accept credit card and bank transfer payments.
Can I pick up my order in store? (Click to expand)
Yes! You can pick up your order for free at our stores in Fabriano (Via Balbo 82) or Matelica (Corso Vittorio Emanuele 16) . Select "Pick up in store" at checkout.
How much does shipping cost? (Click to expand)
Shipping to Italy costs €5.90. FREE shipping for orders over €50 . For Europe the cost is €20. Find out more .
📦 Shipping and Deliveries
How long does it take to receive my order? (Click to expand)
In Italy: 24-48 business hours. In Europe: 3-5 business days (average 72 hours). Orders are prepared within 1 business day.
Do you ship internationally? (Click to expand)
Yes, we ship to all 27 European Union countries at a cost of €20 with delivery within 72 working hours.
Can I track my order? (Click to expand)
Yes! You'll receive an email with your tracking number as soon as your order ships. You can track your shipment in real time.
🔄 Returns and Refunds
Can I return a product? (Click to expand)
Yes, you have 14 days to return SEALED and UNOPENED products. For health and hygiene reasons, we cannot accept returns on opened products (liquids, flavors, resistors). Read the full policy .
How long does it take to receive a refund? (Click to expand)
We will process your refund within 14 days of receiving your return, using the same payment method you used for the purchase.
💨 Electronic Cigarettes
Which e-cigarette should you choose? (Click to expand)
It depends on your needs! Pod mods for those seeking convenience, box mods for those seeking power and customization, and disposable mods for those seeking simplicity. Visit our store or contact us for a personalized consultation!
How long do resistors last? (Click to expand)
On average, 2-3 weeks, but it depends on usage and power. Signs of replacement: burnt taste, reduced vapor, leaks.
How do you recharge an e-cigarette? (Click to expand)
It depends on the model. Pods are refilled by filling the cartridge with e-liquid, while box mods have refillable atomizers. Consult your device's manual or ask in store!
🧪 Liquids, Flavors and Bases
What are decomposed liquids? (Click to expand)
These are concentrated flavors in a 60ml bottle (20ml flavoring + 40ml space) ready to be filled with a neutral base. A convenient size for stocking up on liquid at a reduced price.
How do you prepare a decomposed liquid? (Click to expand)
Add VG/PG neutral base until the 60ml bottle is full, shake well, and let it sit. You can add nicotine if desired. The VG/PG ratio depends on your vaping style (MTL or DL).
What's the difference between a 50/50 and a 70/30 basis? (Click to expand)
50/50 Base (VG/PG) : Ideal for cheek shots (MTL), thin liquids, more throat hits.
70/30 Base (VG/PG) : perfect for direct-lung (DL) hits, cloud chasing, thick liquids, heavy vapor.
How much flavoring should I use? (Click to expand)
It depends on the flavor! Typically 10-15% for concentrated flavors. Always follow the manufacturer's instructions on the package.
🔋 Batteries and Maintenance
Which 18650 batteries should I use? (Click to expand)
We recommend original Sony VTC5, VTC5A, or VTC6 batteries. The VTC6 3000mAh battery provides maximum battery life, while the VTC5A 2600mAh battery provides high performance.
How do you maintain an e-cigarette? (Click to expand)
Clean the atomizer regularly, replace the coils when necessary, recharge the batteries before they run out completely, and store in a dry place.
📞 Assistance and Contacts
Can I come to the store for a consultation? (Click to expand)
Absolutely! Come visit us in Fabriano (Via Balbo 82) or Matelica (Corso Vittorio Emanuele 16) . We'll be happy to help you choose the right products for you!
How can I contact you? (Click to expand)
You can contact us by email at moar.fabriano@gmail.com or WhatsApp at 0732250690, or visit our stores directly. Go to the contact page .
🎯 Any other questions?
Didn't find the answer you were looking for? Contact us and we'll help you right away!